Privacy Policy
Introduction
Welcome to VideoFlux, an AI-powered video and image generation platform. At VideoFlux, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our services at videoflux.video.
By using VideoFlux, you consent to the data practices described in this policy.
Information We Collect
We collect the following types of information to provide and improve our AI video and image generation services:
1. Account Information
- What We Collect: Name, email address, and authentication credentials when you create an account.
- Purpose: To manage your account, provide customer support, and communicate service updates.
2. Payment and Billing Information
- What We Collect: Payment method details, billing address, and transaction history.
- How We Process: We use third-party payment processors (Stripe, Creem, and PayPal) to handle payment transactions. We do not directly store complete credit card numbers.
- Purpose: To process subscription and one-time payments, manage credits, and provide billing history.
3. Usage and Service Data
- What We Collect:
- AI generation prompts and parameters you provide
- Generated videos and images
- Credit usage and generation history
- Subscription status and plan details
- Service interaction data (features used, generation settings)
- Purpose: To deliver AI generation services, track credit consumption, and improve our AI models and platform.
4. Device and Technical Information
- What We Collect: IP address, browser type, device type, operating system, and access logs.
- Purpose: To ensure service security, prevent abuse, optimize performance, and provide technical support.
5. Cookies and Similar Technologies
- What We Use: Session cookies, authentication tokens, and analytics cookies.
- Purpose: To maintain your logged-in session, remember preferences, and analyze platform usage patterns.
How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: Generate AI videos and images based on your prompts and settings
- Credit Management: Track and manage your credit balance and consumption
- Subscription Management: Process payments, manage subscription renewals, and handle cancellations
- Customer Support: Respond to inquiries, troubleshoot issues, and provide assistance
- Service Improvement: Analyze usage patterns to enhance our AI models and platform features
- Security: Detect and prevent fraud, abuse, and unauthorized access
- Legal Compliance: Comply with applicable laws, regulations, and legal processes
Data Storage and Security
Storage Locations
- User Account Data: Securely stored in our database infrastructure
- Generated Content:
- Paid Subscribers: Videos and images are stored on Cloudflare R2 in your dedicated user folder with permanent access during your subscription period
- Free Users: Content may be stored in temporary storage and subject to automatic cleanup
Data Retention
- Active Subscriptions: Your generated content is retained as long as your subscription is active
- Expired Subscriptions: After subscription expiration, your data is retained for 30 days to allow for renewal, after which it may be permanently deleted
- Account Deletion: Upon account deletion request, your personal data and generated content will be permanently deleted within 30 days
Security Measures
We implement industry-standard security measures including:
- Data encryption in transit (TLS/SSL) and at rest
- Secure authentication and access controls
- Regular security audits and monitoring
- Secure payment processing through certified third-party providers
However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Information Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist in operating our platform:
- Payment Processors: Stripe, Creem, and PayPal for payment processing
- Cloud Storage: Cloudflare R2 and AWS S3 for content storage
- AI Service Providers: Third-party AI model providers for video and image generation
- Email Services: For sending transactional emails and service notifications
All service providers are bound by confidentiality agreements and process data only as instructed by us.
Legal Requirements
We may disclose your information when required to:
- Comply with applicable laws, regulations, or legal processes
- Respond to lawful requests from public authorities
- Protect the rights, property, or safety of VideoFlux, our users, or the public
- Enforce our Terms of Service
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.
Your Generated Content
Ownership
You retain all intellectual property rights to the videos and images you generate using VideoFlux. We do not claim ownership of your generated content.
Usage Rights
By using our service, you grant VideoFlux a limited license to:
- Store and process your generated content to provide the service
- Display your content back to you in your account dashboard
- Use anonymized, aggregated data to improve our AI models (without identifying you personally)
Content Responsibility
You are solely responsible for the content you generate and must ensure:
- You have the right to use any reference images or prompts you provide
- Your generated content complies with our Terms of Service and applicable laws
- You do not generate content that infringes on others' intellectual property rights
Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information and generated content
- Portability: Request a copy of your data in a portable format
- Objection: Object to certain processing of your information
- Withdrawal of Consent: Withdraw consent for data processing where consent was the legal basis
To exercise these rights, please contact us at support@videoflux.video.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in compliance with this Privacy Policy.
Children's Privacy
VideoFlux is not intended for users under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at support@videoflux.video.
Third-Party Links
Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of material changes by:
- Posting the updated policy on this page with a new "Last Updated" date
- Sending an email notification to your registered email address (for significant changes)
Your continued use of VideoFlux after changes are posted constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
VideoFlux Website: videoflux.video Email: support@videoflux.video
Last Updated: March 7, 2025
Thank you for trusting VideoFlux with your information. We are committed to protecting your privacy while providing you with powerful AI video and image generation tools.