Question 1

How does VideoFlux AI video generator credit system work?

Accepted Answer

VideoFlux uses a credit-based system. Each generation task consumes credits based on the model and selected options such as duration, resolution, or quality. Subscription plans include credits for the current billing period and refresh on renewal. Annual plans grant the full annual credit amount upfront and those credits remain valid through the subscription term. We also offer one-time credit packs for extra usage, and those credits do not expire.

Question 2

Can I cancel my VideoFlux subscription anytime?

Accepted Answer

Yes. You can cancel your subscription at any time from your account settings. Your subscription will remain active until the end of the current billing period, and you will not be charged again after that. Subscription credits remain available until the current period ends. If you also purchased one-time credit packs, those credits are separate and do not expire.

Question 3

What payment methods does VideoFlux accept?

Accepted Answer

Available payment methods depend on the selected plan, currency, and payment provider at checkout. We commonly support major credit and debit cards, and some checkout flows may also support PayPal or local payment methods. VideoFlux uses secure payment providers such as Stripe, Creem, and PayPal to process transactions safely.

Question 4

Do VideoFlux credits roll over to the next month?

Accepted Answer

Monthly subscription credits do not roll over to the next billing cycle. They expire at the end of each monthly period and refresh when the subscription renews. Annual plans grant credits upfront and those credits remain valid through the annual subscription term. One-time credit packs are separate from subscriptions and do not expire.

Question 5

What happens if I run out of VideoFlux credits?

Accepted Answer

If you run out of credits, you can purchase a one-time credit pack immediately for extra usage. If you want to switch to a different subscription plan, first cancel your current subscription in Settings. Your current plan will remain active until the billing period ends, and you can purchase the new subscription after that.

Question 6

Does VideoFlux offer refunds for subscriptions?

Accepted Answer

VideoFlux generally does not offer refunds for subscriptions or one-time credit packs once credits have been delivered to your account. If you cancel a subscription, it will remain active until the end of the current billing period, but future renewals will stop. For exceptional billing issues, please contact support@videoflux.video and we will review the case.

Pricing

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Standard

Premium

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Elite

Pro

Basic

Billing FAQ

VideoFlux Pricing